Concentrix Review: is Working for Concentrix a Scam?
Concentrix is focused on the Work At Home (WAH) work model and offers virtual solutions for clients around the world. The bulk of their WAH jobs are for customer service related roles.
In this review, I will look at the work at home opportunity that exists with Concentrix.
If phone customer service work isn’t for you, make sure to check out the other work from home companies hiring now!
Here are the technical requirements you’ll need to work at home for Concentrix:
- Broadband Internet Access (no satellite)
- High-Speed DSL
- Basic Landline Phone Service
- No VoIP such as Vonage, Skype, or Magic Jack
- Corded Telephone
- Corded Headset (“wireless” is not acceptable)
- Must have Mute/Hold Button
- Must be hands-free
- Noise-canceling microphone
You don’t need these things in place before applying and accepting a job. But you’ll need it before you can start training.
You’ll also need a distraction-free workspace for your entire shift. Your workspace needs to be secure in order to maintain Corporate Privacy requirements.
At Concentrix, they favor ability over experience. Here are the skills that would help make you successful:
- Effective communicator
Concentrix Application Process
Concentrix hires call reps for their clients as employees, not independent contractors. As you go through the application and hiring process, they will not ask you for any personal information until after the offer has been made, and you have accepted the offer. After you are hired, you will fill out new-hire documentation which does ask for your social security information, birth date, and bank account info.
Don’t be scared by this, just be cautious. Personal information like this should only be asked for AFTER you have been hired. This goes for any work at home company you decide to work with.
Click here if you want to apply at Concentrix. Click on the button at the center of the page that says Join Our Talent Network. Scroll down to fill in your information.
You’ll give your name and email. Next, you need to select your areas of interest. To select more than one area of interest, hold the control button and click on the topics you want to select. You will select your preferred location. For the preferred location, scroll all the way to the bottom of the list to choose Work At Home – Canada or US. Last, upload your resume.
I entered everything and clicked on Join. Very fast and easy! A tiny message appeared (I had to scroll up to see it) saying “Thank you for joining, this confirms your information has been received.” Click on a link to continue looking at jobs. Now you will see a list of available positions, and it looks like these correspond with the areas of interest that I selected.
I selected only 2, customer service and sales, and I see 4 jobs. I suggest selecting everything you might be interested, so you see as many options as possible.
Next, I clicked on a technical support job to see what happens. The full job listing appears and it tells you about the job and the company. It also specifies that it is a full-time position. I now have the option to apply to this job. I clicked on Apply Now. Part of my previously entered info is displayed. I clicked to save and continue. Next is a privacy agreement. After accepting, you will log in or create a username and password.
They say in the FAQ’s that it takes 7-10 days to review applications.
How Much Does Concentrix Pay?
Your rate will start at $10.25 per hour. This can vary based on the skills needed for the job and also the geographic region, ensuring they are paying competitively. Pay is by the hour, not per call.
When Does Concentrix Pay?
Concentrix pays every 2 weeks. They have two payment options for employees who work from home: direct deposit to your bank account, or directly to a pay card.
Training is paid! It takes place in centralized locations in a classroom setting. But if you aren’t near a training location, you will do virtual training.
The length of training varies by clients. The typical length is up to 16 days, followed by 4 weeks of nesting.
Not everyone is cut out for this type of work. You need to pass evaluations as part of the training before you can take on a client. If you don’t like the job or it doesn’t seem like a good fit, you will probably find out during training. But again, your training time is paid.
The training schedule varies. They usually offer several sessions, but the schedules are fixed, and 100% attendance is required.
You will agree on your schedule at the time you are hired. The maximum hours you can work is 40 hours per week.
They hire for both full-time and part-time. Generally, the hours fall between 5:00 AM and 11:00 PM.
If you need time off, you can request it, and it is granted on a case-by-case basis. Your clients will need you, and once you are on a schedule, they need you to work your assigned shifts. If you need to change your schedule for a particular day, or change your complete schedule, there is a process in place to request the changes.
They do have late night and weekend shifts. Some clients will need overnight support, so those kinds of hours are available. The busiest times are evenings and weekends.
There are A LOT of reviews on Glassdoor! Even though the Concentrix website says you’ll make $10.25 per hour, the average looks to be around $11.50. Some reported as low as $9, but also up to $15 per hour.
Many people report that they enjoy it because they are working from home and that the company is very supportive of their employees. The schedules are flexible, good pay, and you can move up the ranks.
On the contrary, some said you won’t get the shift you want and that it can be very busy and stressful.
Follow this link to Glassdoor if you want to read more of reviews.
Is Working for Concentrix a Scam?
Based on my research, working remotely for Concentrix is not a scam! If you like customer service, want to be employed versus being an independent contractor and want to work part-time or full-time, you should definitely check out Concentrix! Here’s the link to get your job search started.
If this doesn’t sound appealing to you, check out these helpful links for some other ideas: