teleNetwork offers full and part-time customer service and technical service positions. And they hire as employees, with benefits!
Work from home phone work isn’t for everyone, make sure to check out all of the work from home companies hiring now!
In this review, I will uncover the work at home opportunity they offer and determine if it’s a scam or legit!
The work at home program at teleNetwork is open to qualified residents of the following states:
- Alabama, Arizona, Arkansas, Colorado, Florida, Hawaii, Idaho, Illinois, Kansas, Michigan, Mississippi, Missouri, Nevada, New Mexico, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, and Wisconsin.
Here are the basic qualifications that are required for employees:
- High school diploma or GED
- Six months previous customer service, technical support, computer networking, help desk support, hospitality, or similar work or volunteer experience preferred
- Proper phone, chat, and email etiquette
- Able to speak and write clearly and accurately with proper grammar
- Typing proficiency maintaining proper grammar at 30 WPM or more
- Good listening skills
- Interested in or experience with light or soft sales
- Knowledge of, or willing to learn, relevant software, computer applications, and related equipment
- Able to multitask and react quickly in a fast-paced environment
- Advanced knowledge of computer hardware is a plus
- Experience with troubleshooting network problems is a plus
- Understanding of TCP/IP protocols and Internet connectivity is a plus
- Understanding customer support standards and processes is a plus
- Understanding of networking firmware, software, and hardware is a plus
Here are the minimum requirements for your computer and computer accessories:
- Desktop or Laptop PC running an Authentic, Validated, native Windows 7, Windows 8.1, or Windows 10
- Minimum 2.0 GHz (do not round) base speed, dual-core processor, or higher
- Minimum of 3GB of RAM installed memory
- A Skype compatible USB headset (Must be USB connection, not wireless)
- A single 15″ or larger monitor (multiple monitors would be helpful)
- Skype compatible webcam
- Windows Internet Explorer (version 9, or higher) and Google Chrome
- teleNetwork will provide a company-supported, powerful antivirus solution
The minimum internet connection requirements:
- Cable, DSL, or Fiber Internet connection
- Minimum of 2.0 Mbps Download
- Minimum of 1.0 Mbps Upload
- Direct, Ethernet connection for the computer to the Modem/Router (wireless is not permitted, even on a home network)
teleNetwork Application Process
- For the typing test, complete the test that is immediately available on that page (you can take the test multiple times to get your best score)
- When your results are displayed, do not generate a certificate
- Instead, you will share the results of your test by copying the full URL from the address bar
- For the computer speed test, click GO; after the test is complete, click on the share link icon and copy the “web” address
- You’ll paste the results of both tests in the questionnaire portion of the application
Click here to view available positions. Then you can select which job you want to apply for. I’m looking at the Customer Account Specialist position. Once inside the job posting, you can click Apply Now.
The first thing they have you do is upload your resume and cover letter. Then you will finish filling in your info that didn’t populate from your resume.
The next step is a questionnaire. In the questionnaire, they state that you only need to complete 1 application to apply for any or all positions they have available. So here you will select all the positions that you are interested in. Select more than one by holding the shift key while selecting.
How Much Does teleNetwork Pay?
teleNetwork work at home positions start at $10 per hour. Remember you are hired, not a contractor, so you will fill out a W-4 and taxes will be withheld on your paychecks.
Some jobs will pay a bilingual bonus. And some jobs have opportunities for commission. You could earn up to $15 per hour including commission.
The nice thing about being a hired employee is that you will get benefits! Benefits included at teleNetwork include:
- Health, Vision, Dental and Life Insurance available
- Flexible scheduling options
- Paid Time Off (PTO) available at 90 days
- 401k plan with matching contributions
- Employee referral bonuses
- Internal growth opportunities through promotion & hiring from within
- Relaxed, casual team atmosphere & company culture
Paid Training is conducted online, Monday through Friday for 2-3 weeks. The length of your training depends on the job you are doing. They have morning training or evening training. Based on your preferred time to work, you can train on a similar schedule. Some weekend availability is required.
After the initial training period, there is also continuing education on the job. Your schedule will be flexible, but you will have assigned shifts that you are expected to work.
I found many job reviews on Glassdoor. Overall, 50% would recommend to a friend. Here are some pros and cons.
- Easy job and good training
- Fairly flexible schedule
- Great benefits
- Online chat groups for employees, feels like you’re working in an office
- Decent work-life balance
- Able to promote from within
- I read many times – great management
- Someone said they were able to study between calls
- One person complained about being paid late
- Many complained that the pay was low, but somewhat offset by the ability to work from home
- Can be stressful at times because of upset customers (normal for customer service and technical service roles)
- No ability to advance
- Inconsistent hours (some mandatory overtime, then few hours)
Is Working for teleNetwork a Scam or Legit?
Based on my research, teleNetwork is NOT a scam! I think it sounds like a good work from home opportunity, especially if you are interested in being hired rather than being a contractor. If you want to fill out an application, start here, and View Available Positions.
If customer service isn’t your thing, check out these helpful links for some other work at home ideas: